Nagar Jatra Passenger App

Delete your account

Nagar Jatra Passenger App — account and associated app-data deletion

Fastest method: If you can sign in, open the Passenger App → Profile → Delete account. You will confirm with your current password.

If you cannot access the app, submit the phone number or email used for the account below. Nagar Jatra will verify the request before processing it.

What is deleted

The Passenger App account profile, login credentials, app-account linkage and app-only personal data are removed. Active emergency-request data associated with the app account is removed.

What may be retained

Financial, ticket, fraud-prevention, dispute and transport-operation records may be retained when reasonably necessary for accounting, security, legal or operational obligations. These records are detached from the deleted app account and direct app-account personal information is removed or de-identified where practicable. Deleting the app account does not automatically cancel or destroy a physical NFC card that was separately issued for transit use.