Terms & Conditions

Effective date: 1 October 2026

By using the Nagar Jatra Passenger App, including guest QR-ticket purchase, you agree to these Terms & Conditions.

Service scope

Nagar Jatra provides digital public-transport tools including route/stoppage information, QR tickets, NFC-card services, recharge/reissue, student half-fare workflows, complaints and emergency-request features. Availability can vary by operator, route, network and device.

Guest and account use

Supported regular-fare QR tickets can be purchased without login. NFC-card management, recharge/reissue, student account benefits, emergency requests and profile functions require authentication.

Tickets and fares

Passengers must choose the correct trip and fare information. Tickets are valid only for the route, conditions and validity shown. Reuse, duplication, alteration or fraudulent use is prohibited.

Payments

Payments can be handled by third-party payment providers. A transaction is completed only after valid payment confirmation. Failed, cancelled or disputed payments may require provider verification.

NFC cards and student benefits

Passengers must safeguard their NFC cards. Reissue may carry the displayed fee. Student half-fare requires valid information and approval and can be suspended or withdrawn when eligibility expires or information is invalid.

Emergency feature

The in-app emergency request is a Nagar Jatra support/operations feature and is not a substitute for police, fire, ambulance or other official emergency services.

Acceptable use

Do not misuse tickets, probe or attack Nagar Jatra systems, interfere with devices/services, submit fraudulent documents, or use the service unlawfully.

Service changes

Nagar Jatra may update, suspend or modify features for operations, security, legal compliance or service improvement.

Privacy and account deletion

Personal information is handled under the Privacy Policy. Account deletion is available in the Passenger App profile and through the web deletion request page.

Contact

Use Nagar Jatra's official support or complaint channels for service questions.